Overview

Course Description

This programme provides participants with practical knowledge and operational competencies required to manage franchise systems effectively and maintain operational excellence across franchise networks. Participants will learn the development and implementation of standard operating procedures (SOPs), quality control systems, operational monitoring methods, inventory and supply chain coordination, and operational technology applications within franchise environments. The programme also focuses on building consistent operational standards, improving system efficiency, and strengthening franchise execution to support business sustainability and scalable growth. Upon completion, participants will be able to apply operational management principles, implement franchise operational systems, and support operational consistency across franchise outlets.