Overview

Course Description

This programme provides participants with practical knowledge of franchise compliance requirements, franchise documentation, and conflict resolution approaches within franchise business environments. Participants will learn the purpose and importance of key franchise documents, ongoing compliance obligations under the Franchise Act 1998, common franchise disputes, and practical approaches for managing complaints and maintaining effective franchise relationships. The programme also focuses on strengthening governance practices, reducing compliance risks, and developing conflict resolution skills to support sustainable franchise operations. Upon completion, participants will be able to identify franchise compliance requirements, understand key franchise documentation, and apply structured approaches to managing franchise-related disputes and conflicts.